SERENITY, PROGRAMMABLE PELLET STOVE

Reinvent the way you heat your home with Castle's Serenity wood pellet stove and new Smart Controller. The Smart Controller allows you to choose manual, thermostat, and weekly operational modes to heat your home on your schedule. As with any Castle Pellet Stove, you'll experience affordability, style, and practicality. Its space-saving shape and attractive design will make it a welcomed addition to any room, and with the new Smart Controller, heating your home efficiently on your terms has never been easier.
SKU: 12327
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Product Features

HIGH EFFICIENCY

Heat more with less fuel. The innovative heat exchanger in the Castle Serenity was modeled after the fins on air-cooled engines, which provides for 2.5 square feet of additional surface area for maximum thermal exchange in a compact space. The design is both unique and functional because it allows the inside of the stove to be smooth for easy cleaning and minimal ash build up, while exchanging an incredible amount of heat produced by the burning wood pellets. While other stoves are blowing your hard earned dollars outside, the Serenity stove keeps all of your warmth inside.

HIGH EFFICIENCY

Heat more with less fuel. The innovative heat exchanger in the Castle Serenity was modeled after the fins on air-cooled engines, which provides for 2.5 square feet of additional surface area for maximum thermal exchange in a compact space. The design is both unique and functional because it allows the inside of the stove to be smooth for easy cleaning and minimal ash build up, while exchanging an incredible amount of heat produced by the burning wood pellets. While other stoves are blowing your hard earned dollars outside, the Serenity stove keeps all of your warmth inside.

PROGRAMMABLE CONTROLLER

Adjust your heating needs to your lifestyle. The Serenity features a 24-hour programmable controller for each day of the week that has the ability to cycle on and off and adjust to a built-in thermostat depending on when heat is needed. The house can be warm when you wake up and when you come home from work, while remaining cooler during the day and at night while you sleep. Along with calendar and time based heating options, you can also set a local thermostat or manually set it on one of five burn levels. For added convenience, all controls can be programmed using the included remote control. The whisper-quiet fan offsets include speed controls to fine-tune the combustion to the pellets used, and to tailor the volume of heated air blown into the living space. Should there be an interruption, a full range of diagnostic modes help get you back up and running. Should you have any unresolved issues our qualified customer service representatives can also use the controller diagnostics to solve it quickly.

PROGRAMMABLE CONTROLLER

Adjust your heating needs to your lifestyle. The Serenity features a 24-hour programmable controller for each day of the week that has the ability to cycle on and off and adjust to a built-in thermostat depending on when heat is needed. The house can be warm when you wake up and when you come home from work, while remaining cooler during the day and at night while you sleep. Along with calendar and time based heating options, you can also set a local thermostat or manually set it on one of five burn levels. For added convenience, all controls can be programmed using the included remote control. The whisper-quiet fan offsets include speed controls to fine-tune the combustion to the pellets used, and to tailor the volume of heated air blown into the living space. Should there be an interruption, a full range of diagnostic modes help get you back up and running. Should you have any unresolved issues our qualified customer service representatives can also use the controller diagnostics to solve it quickly.

EASY CLEAN

Cleaning pellet stoves is a must, but the Serenity makes it simple. Other stoves try to route hot gases through a maze of metal in order to exchange heat. This is good for exchanging heat, but terrible for effectively cleaning the stove. Eventually the maze of metal fills up with difficult-to-reach ash that impairs the stove’s ability to transfer heat into your home. The Serenity Stove is designed to be easy to clean - there are no tubes, corrugations, or hidden chambers. There is no need to take off panels or disassemble parts. Just simply cool the stove, dump the firepot and ash pan, dust off the inside panels and sweep out the exhaust pipe.

EASY CLEAN

Cleaning pellet stoves is a must, but the Serenity makes it simple. Other stoves try to route hot gases through a maze of metal in order to exchange heat. This is good for exchanging heat, but terrible for effectively cleaning the stove. Eventually the maze of metal fills up with difficult-to-reach ash that impairs the stove’s ability to transfer heat into your home. The Serenity Stove is designed to be easy to clean - there are no tubes, corrugations, or hidden chambers. There is no need to take off panels or disassemble parts. Just simply cool the stove, dump the firepot and ash pan, dust off the inside panels and sweep out the exhaust pipe.

UNBEATABLE CUSTOMER SERVICE

Castle Stoves’ service is unusual in the stove industry. There is no other company you can call directly and get a live person. All other manufacturers route you to the local dealer for questions, or tell you to read the manual more closely. Castle will answer product questions and do troubleshooting, as needed. If you don’t believe it, give us a call at 800-345-6007, and our qualified customer service representatives are ready and happy to assist you.

UNBEATABLE CUSTOMER SERVICE

Castle Stoves’ service is unusual in the stove industry. There is no other company you can call directly and get a live person. All other manufacturers route you to the local dealer for questions, or tell you to read the manual more closely. Castle will answer product questions and do troubleshooting, as needed. If you don’t believe it, give us a call at 800-345-6007, and our qualified customer service representatives are ready and happy to assist you.

IN-STOCK SERVICE PARTS

In the pellet stove industry, parts availability is not always the norm. However, at Castle Stoves we take customer service seriously and work tirelessly to ensure that all service parts are available year-round to meet our customer’s needs. We are so good at it, even customers owning competing stoves call us for parts!

IN-STOCK SERVICE PARTS

In the pellet stove industry, parts availability is not always the norm. However, at Castle Stoves we take customer service seriously and work tirelessly to ensure that all service parts are available year-round to meet our customer’s needs. We are so good at it, even customers owning competing stoves call us for parts!

Product Specifications
Width 18.25 in
Height 34 in
Depth 23.75 in
Exhaust 3
Overall Product Weight 186 lb
Style Traditional
Finish Black
Material Metal
Material Details Steel
Thermometer Included Yes
Built in Fan Yes
Air Wash System Included Yes
Ash Pan Included Yes
Thermal Overload Protection Yes
Safety Shut Off Yes
Auto Ignition Yes
LED Display Yes
Number of Doors 1
Handles Included Yes
Number of Handles 1
Handle Type Lever
Handle Finish Steel
Drawers Included No
Legs Included No
Heat Shield Included Yes
Heat Shield Location Rear; Front; Top; Left side; Right side
Blower Included Yes
Blower CFM 150
Adjustable Thermostat Included Yes
Fuel Type wood Pellets
Heating Coverage 1500 Square Feet
BTU input/Output 31,960 btu / 9,575-22,226 BTU
Hopper Capacity 40 Pounds
Burn Time 16-18 Hours
HHv tested efficiency 69.80%
Ignition Wattage 400 Watts (W)
Operating Wattage 77 Watts (W)
Voltage 120 Volts (V)
Amperage (Starting) 3.3 Amps
Control Panel Location Top
Plug In Yes
Mobile Home Approved Yes
Country of Manufacture chinA
EPA Certified Yes
ETL Certified Yes
ILLUSTRATED PARTS LIST MANUAL, ONLINE
MANUAL LANGUAGE ENGLISH, French, Spanish
CARTON STYLE Brown BOX, Black Print
PACKAGED DIMENSIONS (In) 26 x 22 x 40
GROSS WEIGHT (LB) 194.00 LB
NET WEIGHT (LB) 186 LB
40 HC CONTAINER QTY 150 Units
PALLET QTY 4 Units

Product Documentation

CSW Warranty Claim Form

CSW Warranty Claim Form for stoves

6/11/2014

Warranty Terms And Conditions - One Year - Ardisam Inc.

Product Warranty: Limited One-Year Warranty terms and conditions

3/17/2015

Dealer RMA Request

Return Material Authorization Form

1/27/2016

EPA certification

EPA certification letter for the Serenity, Programmable Pellet Stove

7/15/2016

Operator's Manual - Serenity

12740 REV5 Operator's Manual for the Serenity, Programmable Pellet Stove with parts explosion

5/1/2014

Hopper Switch Replacement

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3/6/2017

Replacing Interface Module on Your Stove

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3/6/2017

All weights, specifications and features are approximate and are subject to change without notice. Due to continuous product improvements, product images may not be exact. Warning labels in some product images may have been removed for photography purposes only. Props shown in photos not included. Some assembly may be required.

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